All orders placed online will be shipped within 3-5 business days. All orders are shipped via USPS. We highly encourage you to select the signature confirmation for simply an additional $2. Signature confirmation gives you added security to ensure your package is received. Once your order has been fulfilled and shippped, you will receive confirmation as well as tracking information for your convenience.
Orders that are placed over the weekend will be shipped out on the next business day.
If for any reason we are unable to fulfill your order, you will be contacted immediately in regards to receiving a replacement. If a replacement is not acceptable, you have the right to terminate the sale and we will refund the full amount of your hair purchase.
In-Store Pick Up
We love this added convenience to offer to our customers. To help ensure that your pick up experience is pleasant and seamless, we require a confirmation email which specifies the date and time you plan to pick up your order. This will allow our partner affiliates the opportunity to retrieve your order and have it readily available upon your arrival.
Orders are generally available for pickup 24-48 hours after you've received your order confirmation email. Select In-Store Pickup when you add items to your cart or during the checkout process. Our in-store pick up location is 1541 Light St. Baltimore, MD 21230 inside of Shy Watters Hair Studio. Please have your drivers license/state identification and order number available at the time of pick up.
Thank you for you purchase.
“Perfect Hair from Strand to STRAND”